Return Policy

We are committed to your satisfaction. Returning a product can be stressful on customers, so we’re here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.

Policies and procedures for obtaining a return authorization vary based on the reason for return. Returns and exchanges are available up to 14 days of invoice if items are factory-sealed in their original manufacturer’s packaging. Products that are not factory-sealed are non-returnable. Approved returns are subject to a minimum 30% re-stocking fee. Prior to issuing a refund, all products must be returned to, and inspected by, the Authorized Appliance warehouse. Products that are not factory-sealed, damaged or otherwise in a condition limiting its resale as “new” will result in a re-stocking fee commensurate to the extent the product will need to be discounted for resale or the return being denied altogether.

Shipping and handling charges are non-fundable. Customers are responsible for shipping charges incurred when returning a product.

Any product not in stock at time of purchase is considered “Special Order” and is not returnable or refundable. “Clearance Products” are non‑returnable.

Defective Products: Most of our products include a one-year parts and labor warranty. See your product literature or speak with one of our product experts for details. If your product is defective, please contact our Customer Care team. A Customer Advocate will help facilitate a resolution as soon as possible. NOTE: Most manufacturers require one service call to diagnose the problem. Authorized Appliance does not explicitly or implicitly provide any warranties above and beyond the manufacturer’s stated warranties.

Damaged Products: All our shipments are 100% insured. Product(s) damaged during shipping are eligible for exchange at no charge to you. Product(s) will be delivered by one of our delivery teams for all local deliveries; Feel free to call us for our local delivery area. Upon delivery, inspect your product for damage. If the product is damaged, you have the right to refuse the delivery. We will contact you to schedule another delivery. Freight delivery policy vary. Cosmetic damage to your product must be reported within 48 hours of taking possession.

For more information, you can call or email us at the phone number or email address found on our Contact Us page.

Shipping, Delivery, and Installation Policy

Please be assured that your items will ship out as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse. We cannot ship to P.O. boxes. If installation services are not on the accepted quote, all products will be either "curbside delivery" or "garage drop". If installation cannot be performed per manufacturer's guidelines additional charges and/or additional trip charges may apply. We reserve the right to refuse delivery or installation of any product.

We do not accept responsibility for damage to any pre-existing old or corroded pipes, hoses, faulty connections, plumbing or venting not up to code.

Natural Gas is the standard fuel type for all gas appliances. It is the responsibility of Customer to order Liquid Propane products or pay for a fuel conversion where applicable. Authorized Appliance shall not be liable for any appliance installed for use with an incorrect fuel type.

Shipping & Handling Costs

Costs for these services will be determined at the time of purchase or shipment.

Please Note: Out-of-state orders WILL NOT be charged sales tax. In-state orders will be charged at the same tax rate as if purchased in‑store.

Next-Day Delivery

Next-Day delivery on in-stock purchases of $499 or more within qualifying zip codes when your order is placed before 2PM CST.:If our drivers are unable to complete the scheduled delivery, there will be a $99 re‑delivery fee.
For Delivery Zones 2-3, we offer 2‑Day Delivery.
Next-Day and 2-Day delivery are standard business days which do not include holidays or weekends.
Next-Day and/or 2-Day Delivery may not be available in cases of severe weather, Acts of God or other events outside our control.

Same-Day Will‑Call

Will-Call allows you to purchase items in-store, online or over the phone and pick them up at our warehouse the same day. Will call hours at our warehouse are between 9am – 3pm during our normal operating days.
We will load products into your vehicle, but we do not offer other loading services.
Customers must supply their own rope/tie-downs for larger items that require securing.
Authorized reserves the right to refuse to load a product into a vehicle if it is deemed unsafe to our employees.
Authorized assumes no responsibility for vehicle damage incurred during product loading.

Next-Day Installation

Next-Day Installation is available on all free-standing appliances in our standard delivery zone (Zone 1) on in-stock purchases of $499 or more within qualifying zip codes when your order is placed before 2PM CST. All delivery & installation charges apply.

Price Match Guarantee

Our price-match guarantee applies to both manufacturer websites and factory‑authorized retailers:

When a price match involves a multiple-piece purchase, we will match the competitor’s lowest total purchase price of the package. Itemized price matching will not apply.
Authorized Appliance reserves the right to decline a price match request if the competitor price appears to be a pricing mistake or is significantly lower than the average pricing of all retailers.
Authorized Appliance reserves the right to revoke this policy at any time.
The following criteria must be met for a price match:
- Product must be in stock.
- Model must be identical.
- Model must be in new condition and factory‑sealed.
- Retailer must offer like-for-like services including, but not limited to, installation and haul‑away charges.
Additional Exclusions:
- Authorized does not price match: sales tax, “free” offers, credit terms, financing or rebate offers.
- Discounts exclusive to certain groups (e.g. loyalty members, subscription services).
- Any online retailers shipping from 3rd party marketplace locations, auction sites or discount sites.
- Discontinued, used, refurbished, open box, clearance, damaged, one-of-a-kind offers or products advertised as limited quantities.
- Professional services, labor and/or installation costs.
- Pricing errors, misprints, or advertised prices based on typographical errors.
- Price Match and Price Match+ policies are strictly limited to “Retail” or “Cash” sales and are not extended to “Credit” customers.

Price Match+ (30-Day Price Protection)

If you find an identical product for a lower price, Authorized offers a one-time price match within 30 days of purchase.

All Terms of Price Match Guarantee apply.
“Black Friday” promotions generally defined as any promotion that runs from late-October through the end of November are excluded.

Installation Warranty

We offer a 90-day guarantee on all installation services. This guarantee applies only to installation workmanship. The 90-day guarantee does not cover property damage, cosmetic damage or product performance. Cosmetic damage and/or product repair are subject to the manufacturer's stated warranty. Installation limitations out of our control include, but are not limited to: unlevel floors; cabinetry that is not level, square and plumb and/or cabinetry panels that are warped. In the event, that the limitation of installation is due to circumstances outside of our control we will work with you to find the best possible solution within our scope.

Acceptance of Terms and Conditions

The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.