Frequently Asked Questions

  • Yes! However, we’re not a typical retail store, and we highly recommend an appointment. Visit our Showroom page for more information.

  • Appointments are not required. However, we’re not a typical retail store and we do highly recommend appointments. Visit our Showroom page for more information.

  • Yes! As an Authorized Builder Distributor for all of our brands, we have access to builder programs and contractor pricing not available at retail stores.*

    *(eligibility for pricing may be restricted/limited).

  • Yes! We have a factory-trained, factory-certified team of installers capable of installing every brand we offer. Please visit our Delivery & Installation page for additional information.

  • No. We do not install products we didn’t sell. Our installation team was only created to improve our customers’ overall satisfaction.

  • No. We do not offer financing. Depending on the size of the order, we may accept deposits, rather than requiring payment in full.

  • No. We do not currently offer any 3rd Party Warranties. While many of these warranties offer significant profitability for us, we haven’t found any of these services that we believe are a good value for our customers. We do, in some cases, offer some manufacturer’s extended warranties.

  • No. We do not sell parts or offer service. Our Customer Care team partners with Factory Certified Parts and Service companies to assist our customers.